Tracker RMS
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Tracker RMS

Tracker RMS

Best For: Recruitment, consulting or staffing firm in the professional services market

Quick Summary

TrackerRMS, established in 2005, is a cloud-based recruitment and staffing management platform headquartered in San Diego, California. It serves recruitment and staffing firms globally, offering an integrated Applicant Tracking System (ATS) and Customer Relationship Management (CRM) solution.

The platform's ATS enables recruiters to source candidates, nurture relationships, and efficiently match applicants to job openings, streamlining the recruitment process from sourcing to placement. The CRM component facilitates the management of client relationships, lead generation, and sales pipeline oversight through a user-friendly interface.

TrackerRMS incorporates automation features that enhance productivity by automating repetitive tasks and communications, allowing recruitment teams to focus on strategic activities. Its marketing tools support branded email and text campaigns, aiding in reaching and engaging target audiences effectively.

The platform integrates seamlessly with various job boards, enabling in-app sourcing and automated job postings to expand the reach of job advertisements. Additionally, TrackerRMS offers back-office functionalities, including online timesheets, custom candidate portals, and integration with accounting systems, which streamline administrative tasks.

Onboarding is simplified through custom web document and form packs, in-app compliance features, and facial recognition capabilities, ensuring a smooth process for new hires. Collaboration tools within TrackerRMS facilitate communication between internal and external teams, featuring built-in video interviewing and internal chat functionalities.

Reporting and analytics features provide real-time, customizable dashboards and reports, offering insights into recruitment and sales performance to inform business decisions. Scheduling tools, including shift management and a candidate app, assist in organizing interviews and managing candidate availability efficiently.

Overall, TrackerRMS delivers a comprehensive solution for recruitment and staffing firms, aiming to enhance efficiency, strengthen client and candidate relationships, and support business growth through its integrated ATS and CRM platform.

Supported Countries US, Canada, UK
Languages Supported Spanish, English, French
On-premise/Self-Hosted Option No
Cloud Option Yes
Mobile Application No
New Release/Updates -
Support Hours Business Hours
Live Support Yes
Chatbot Support Yes
Setup Support Yes
Training Yes
Dedicated Account Manager Yes
Help Center Yes
Help Videos Yes
Freemium No
Free Trial Yes
Open API Yes
Competitors iSmartRecruit, Avionté, Vincere, Bullhorn, iCIMS, AkkenCloud, TempWorks, CATS, Crelate, and SmartRecruiters

Recent Awards

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Reviews

Trust Pilot Score 4.6
SaaSWorthy Score 4.7
Software Suggest Score 0
Capterra - Ease of Use 4.5
Capterra - Customer Service 4.8
Capterra - Features 4.5
Capterra - Value for Money 4.7
Capterra Rating
G2 Rating
pros

PROS

  • Responsive, knowledgeable, and client-focused staff.
  • Intuitive design, ideal for all users.
  • Flexible for unique recruiting needs.
  • Easy performance tracking.
  • Reliable chat with real people.
  • Regularly adds features and improvements.
  • Seamless transition from other systems.

  • Tricia C.

    "Great Customer Service"
    The quick replies once a ticket has been issued.

    Verified G2 Review

    cons

    CONS

  • Inconsistent data entry frustrates admins and impacts efficiency.
  • Previous migration failures and poor support created initial doubts.
  • Financial tracking is overly complex, making analysis difficult.
  • Features feel underdeveloped and lack usability.
  • New updates focus on temp recruitment, ignoring full-time/professional needs.
  • Separate records for individuals complicate relationship management.
  • Reporting tools require extensive training to optimize.
  • Clunky UX with excessive clicking and non-intuitive navigation hinders usability.

  • Mark C.

    "Poor customer service and support"
    Phone support is premium rate. Email support is limited and slow. System was recently updated, but still clunky. Total lack of covid 19 support. Built my own system on airtable that outperforms TrackerRMS for a fraction of the cost. Tried to get support during covid 19, non offered and accused of holding out a begging bowl. Shocking attitude and customer service.

    Verified Capterra Review

    Features

    API Access Controls/Permissions Activity Dashboard Activity Tracking Activity/News Feed Alerts/Notifications Applicant Tracking Application Management Assessment Management Assignment Management Background Screening Batch Processing Billing & Invoicing Boolean Search CRM Calendar Management Calendar Sync Calendar/Reminder System Call Logging Campaign Management Candidate Management Candidate Profiles Candidate Tracking Careers Page Collaboration Tools Commenting/Notes Commission Management Compliance Management Compliance Tracking Configurable Workflow Contact Database Contact Management Contract/License Management Customer Database Customer Segmentation Customisable Branding Customisable Forms Customisable Reports Customisable Templates Customizable Fields Data Import/Export Document Management Document Storage Drag & Drop Electronic Signature Email Management Email Marketing Email Templates Email Tracking Employee Database Event Triggered Actions File Sharing For Recruiting Agencies Forecasting Full Text Search Goal Setting/Tracking Interaction Tracking Internal Chat Integration Internal HR Interview Management Interview Scheduling Job Application Management Job Board Software Job Management Job Posting Job Requisition Job Tracking Kanban Board Lead Capture Lead Distribution Lead Generation Lead Management Lead Nurturing Lead Qualification Lead Scoring Lead Segmentation Leaderboards Marketing Automation Mobile Access Mobile App Onboarding Performance Metrics Pipeline Management Pipeline Reports Process/Workflow Automation Product Catalogue Proposal Generation Prospecting Tools Quotes/Estimates Real-Time Data Real-Time Reporting Recruiting Firms Recruitment Management Reference Checking Referral Tracking Reminders Reporting & Statistics Reporting/Analytics Resume Database Resume Parsing Resume Search Resume Storage Role-Based Permissions Sales Activity Management Sales Forecasting Sales Pipeline Management Sales Reports Sales Trend Analysis Search/Filter Segmentation Self Service Portal Shared Contacts Social Media Integration Social Recruiting Source Tracking Status Tracking Tagging Talent Acquisition Task Management Task Progress Tracking Template Management Territory Management Third-Party Integrations Web Forms Workflow Management

    Pricing

    pricing

    Alternatives

    iSmartRecruit
    iSmartRecruit
    Tracker RMS
    Tracker RMS
    Pricing Starts From

    -

    $80

    Free Trial

    Yes

    Yes

    Ease of Use 4.5 4.5
    Customer Service 4.7 4.8
    Features 4.6 4.5
    Value for Money 4.6 4.7
    Capterra Rating
    G2 Rating

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