iCIMS
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iCIMS

iCIMS

Best For: Enterprise Organizations primarily in the healthcare, financial services, manufacturing, and retail industries

Quick Summary

iCIMS, established in 2000, is a leading provider of cloud-based talent acquisition software, headquartered in Holmdel, New Jersey. The company offers the iCIMS Talent Cloud, a comprehensive platform designed to empower organizations to attract, engage, hire, and advance top talent.

Serving a diverse range of industries, including retail, healthcare, manufacturing, and finance, iCIMS supports businesses of all sizes in building diverse and qualified workforces that align with their missions.

The iCIMS Talent Cloud encompasses several key features integral to modern recruitment strategies. Its Applicant Tracking System (ATS) streamlines the hiring process by managing job postings, applications, and candidate evaluations efficiently. The platform's Candidate Relationship Management (CRM) tools enable organizations to nurture relationships with potential candidates through personalized communication and engagement strategies.

Additionally, iCIMS offers customizable career sites that reflect an organization's brand and culture, enhancing the candidate experience from the first interaction. The platform also includes onboarding solutions to facilitate seamless transitions for new hires, ensuring they are integrated effectively into the organization.

Furthermore, iCIMS provides text engagement tools, allowing recruiters to communicate with candidates via SMS, thereby increasing engagement rates and expediting the recruitment process. The inclusion of a digital assistant powered by artificial intelligence aids in automating routine tasks, such as answering candidate inquiries and scheduling interviews, enhancing overall efficiency. iCIMS also offers video studio capabilities, enabling the creation of engaging video content for recruitment marketing purposes.

With a global service area, iCIMS has established itself as a trusted partner for over 4,000 organizations worldwide, including 25% of the Fortune 500 companies. The platform's scalability and integration capabilities make it a versatile solution for companies seeking to enhance their talent acquisition processes. By leveraging iCIMS' innovative technology, organizations can streamline their recruitment efforts, improve candidate experiences, and build winning teams that drive business success.

Supported Countries Global
Languages Supported Chinese (simplified), Danish, Dutch, English, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Chinese, Ukrainian
On-premise/Self-Hosted Option No
Cloud Option Yes
Mobile Application Yes
New Release/Updates Monthly
Support Hours Business Hours
Live Support Yes
Chatbot Support Yes
Setup Support Yes
Training Yes
Dedicated Account Manager Yes
Help Center Yes
Help Videos Yes
Freemium No
Free Trial No
Open API Yes
Competitors Bullhorn ATS & CRM, CATS, iSmartRecruit, Jobvite, Oracle Fusion Cloud HCM, Vincere, SAP Success Factors HCM, Brassring

Recent Awards

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Reviews

Trust Pilot Score 3.5
SaaSWorthy Score 4.2
Software Suggest Score 4.5
Capterra - Ease of Use 4.1
Capterra - Customer Service 4.4
Capterra - Features 4.1
Capterra - Value for Money 4.1
Capterra Rating
G2 Rating
pros

PROS

  • Easy setup with robust integrations and capabilities.
  • Annual system reviews provide actionable improvements.
  • Simplifies job posting and candidate recruitment.
  • Customizable dashboards and excellent reporting.
  • User-friendly interface for tracking requisitions.
  • Continuously evolves for businesses of all sizes.
  • Responsive and knowledgeable customer support.

  • Scott G.

    "Covers everything, heavy data management"
    The best thing about iCIMS is how holistic the data is stored and accessed within the system. Also, the new upgrades like the Offer Center and Interview Scheduler are helpful with our feast/famine system of hiring.

    Verified G2 Review

    cons

    CONS

  • Navigation is overwhelming and unclear.
  • Candidate progress tracking lacks transparency.
  • Inefficiencies and misleading steps hinder usability.
  • Missing hires in reports cause tracking issues.
  • Workflows fail to integrate seamlessly.
  • Employee referral features are limited.
  • Customization and backend features are overly complex.
  • Reporting needs better intuitiveness.

  • Cyrus L.

    "Turn the other way."
    Poor Customer Service. Limited customization. Cumbersome & long, drawn out implementation process.

    Verified Capterra Review

    Features

    API Activity Dashboard Alerts/Notifications Applicant Tracking Application Management Assessment Management Background Screening Boolean Search CRM Candidate Management Candidate Profiles Candidate Tracking Careers Page Collaboration Tools Communication Management Compliance Management Compliance Tracking Customisable Branding Customisable Reports Customizable Fields Document Management Electronic Signature Email Management Email Marketing Email Templates Employee Onboarding Employee Profiles Feedback Management HR Management Internal HR Interview Management Interview Scheduling Job Description Management Job Management Job Marketplace Job Posting Job Requisition Live Video Interview Matching Engine Mobile Access Onboarding Performance Management Performance Metrics Pipeline Management Pre-recorded Messages Question Library Real-Time Reporting Recruiting Firms Recruitment Management Reference Checking Referral Tracking Reporting & Statistics Reporting/Analytics Resume Database Resume Parsing Resume Posting Resume Search Resume Storage SMS Messaging Self Service Portal Skill Assessment & Scoring Social Media Integration Social Recruiting Task Management Third-Party Integrations Workflow Management

    Alternatives

    iSmartRecruit
    iSmartRecruit
    iCIMS
    iCIMS
    Pricing Starts From

    -

    $1,700

    Free Trial

    Yes

    No

    Ease of Use 4.5 4.1
    Customer Service 4.7 4.4
    Features 4.6 4.1
    Value for Money 4.6 4.1
    Capterra Rating
    G2 Rating

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    We’ll manage your data migration and provide a fully personalised onboarding experience to ensure a smooth, hassle-free switch to iSmartRecruit.

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