Gem
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Gem

Gem

Best For: Startups, Mid-Market and Enterprises

Quick Summary

Gem, established in 2017 and headquartered in San Francisco, California, is an AI-powered recruiting platform designed to enhance the efficiency and effectiveness of talent acquisition teams across various industries.

The platform offers a comprehensive suite of features that streamline the recruitment process. Its Talent Customer Relationship Management (CRM) system centralizes candidate data from multiple sources, including LinkedIn and email interactions, facilitating efficient management of talent pipelines.

Gem's automated outreach capabilities enable recruiters to engage both active and passive candidates through personalized, multi-stage email sequences, improving candidate engagement and response rates.

The platform's pipeline management feature provides a visual overview of the recruitment process, allowing recruiters to track candidate progress, collaborate with team members, and make informed decisions.

Additionally, Gem's analytics dashboard, known as Talent Compass, offers insights into team performance, pipeline health, diversity hiring efforts, and email engagement metrics, enabling data-driven recruitment strategies.

Serving over 1,200 customers, including companies like Coinbase, Slack, and Dropbox, Gem has become a trusted solution for organizations seeking to optimize their recruitment processes.

The platform's scalability makes it suitable for businesses of all sizes, from startups to large enterprises, aiming to build and manage effective teams.

In summary, Gem's AI-driven recruiting platform offers a robust set of features that streamline talent acquisition, enhance candidate engagement, and provide actionable insights, supporting organizations in building great teams efficiently.

Supported Countries Global
Languages Supported English
On-premise/Self-Hosted Option No
Cloud Option Yes
Mobile Application No
New Release/Updates Monthly
Support Hours 24/7
Live Support No
Chatbot Support No
Setup Support Yes
Training Yes
Dedicated Account Manager Yes
Help Center Yes
Help Videos Yes
Freemium No
Free Trial Yes
Open API Yes
Competitors HireEz, iSmartRecruit, Bullhorn, Avature, Lever, RecruitCRM, BreezyHR

Recent Awards

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Reviews

Trust Pilot Score -
SaaSWorthy Score 4.8
Software Suggest Score -
Capterra - Ease of Use 4.7
Capterra - Customer Service 4.7
Capterra - Features 4.7
Capterra - Value for Money 4.6
Capterra Rating
G2 Rating
pros

PROS

  • Intuitive, user-friendly, and seamless onboarding.
  • Smooth candidate management and workflow automation.
  • Robust yet simple features that enhance recruitment efficiency.
  • Visual, easy-to-digest reports replace complex tools like Looker.
  • Quick data insights without external analytics support.
  • Streamlined email campaigns improve candidate engagement.
  • Rapid AI adoption and user feedback integration.
  • Exceptional customer support and seamless integrations like Workday.

  • Ori A.

    "Good tool but can use improvements"
    Easy to use, has a nice UI that I found compatible. Being able to automate out reach was also a big plus and the fact it integrated to other tools easily was good too

    Verified G2 Review

    cons

    CONS

  • Often fails initially but works when re-entered.
  • Poor sync between Lever and Gem causes lost data and unsynced emails, notes, and contact info.
  • Less than 5% of emails are accurate.
  • No automation for InMail sequences increases stress.
  • Poor support, no live assistance, and no account management relationship.
  • Broken search functions, fewer features than competitors.
  • No demo or free trial makes testing the product challenging.
  • No significant updates, while competitors offer better features at a lower cost.

  • David B.

    "Stay Away From This Product!"
    In 2021 product was good But in 2022 the product went completely downhill following mass layoffs. Account Management is unreachable, and customer support do not understand the product. User Account can be terminated at any point with no explanation. Over 100,00 candidates lost Millions of dollars in potential deals down the drain

    Verified Capterra Review

    Features

    Activity Dashboard Activity Tracking Alerts/Notifications Boolean Search CRM Campaign Analytics Campaign Management Candidate Management Collaboration Tools Customisable Branding Customisable Reports Data Import/Export Email Management Email Marketing Email Templates Employee Referral Management Job Management Multi-Channel Marketing Recruiting Firms Recruitment Management Reminders Reporting & Statistics Reporting/Analytics Resume Database Resume Parsing Resume Search SMS Messaging Talent Acquisition Task Management Third-Party Integrations Workflow Management

    Pricing

    pricing

    Alternatives

    iSmartRecruit
    iSmartRecruit
    Gem
    Gem
    Pricing Starts From

    -

    -

    Free Trial

    Yes

    Yes

    Ease of Use 4.5 4.7
    Customer Service 4.7 4.7
    Features 4.6 4.7
    Value for Money 4.6 4.6
    Capterra Rating
    G2 Rating

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