Firefish

Firefish

Best For: Recruitment agencies of all sizes

Quick Summary

Firefish Software, established in 2010, is headquartered in Glasgow, Scotland.

It specializes in providing recruitment and marketing SaaS solutions designed to assist recruiters in reaching, engaging, and recruiting top talent.

The platform offers a comprehensive Recruitment Customer Relationship Management (CRM) system that integrates various recruitment activities into a single, unified interface. Key features include an Applicant Tracking System (ATS) that streamlines the hiring process, AI-powered automation tools to enhance efficiency, and advanced analytics for data-driven decision-making.

Additionally, Firefish provides integrated communication tools, such as two-way email and SMS tracking, to facilitate seamless interactions between recruiters and candidates.

Firefish serves recruitment agencies of all sizes, from startups to large enterprises, across various industries. Its services are utilized by agencies in over 25 countries, enabling them to streamline recruitment processes, enhance candidate engagement, and drive profitable growth.

By putting data at the heart of recruitment operations, Firefish empowers agencies to make informed decisions and maintain a competitive edge in the recruitment industry.

Supported Countries Over 25 Countries
Languages Supported English, Spanish
On-premise/Self-Hosted Option No
Cloud Option Yes
Mobile Application Yes
New Release/Updates Monthly
Support Hours Business Hours
Live Support Yes
Chatbot Support Yes
Setup Support Yes
Training Yes
Dedicated Account Manager Yes
Help Center Yes
Help Videos Yes
Freemium No
Free Trial No
Open API Yes
Competitors iSmartRecruit, CEIPAL ATS, Crelate, Workable, Manatal

Recent Awards

award
award
award
award
award

Reviews

Trust Pilot Score 3.3
SaaSWorthy Score 4.7
Software Suggest Score 0
Capterra - Ease of Use 4.6
Capterra - Customer Service 4.7
Capterra - Features 4.3
Capterra - Value for Money 4.6
Capterra Rating
G2 Rating
pros
PROS
  • Firefish is user-friendly, with an intuitive workflow and uncluttered dashboard.
  • The software is fast, reliable, and ideal for recruitment tasks.
  • Exceptional customer support is responsive, courteous, and highly effective.
  • Easy training makes it suitable for new team members and start-ups.
  • It consistently delivers value, positively impacting businesses quickly.
  • Highly recommended for its usability, support, and overall functionality.

  • Rachel F.

    "Brilliant!"
    Firefish is an amazing system, it is perfect for my business needs, it can be altered to support my business specifically plus the customer service is unbelievable

    Verified G2 Review

    cons
    CONS
  • CVs cannot be viewed during calls without downloading.
  • Global dropdowns lack customization options.
  • Adding a role requires entering a contact before the company.
  • Temp side initially supports only day rates, not hourly rates.
  • User removal is frustrating and time-consuming.
  • Initial learning curve can be challenging.
  • Retainer input process needs improvement.

  • Thea B.

    "AVOID AT ALL COSTS"
    AVOID. Pretend to be a small business that cares for small businesses, but are the total opposite and are currently hiding behind contracts when i've asked for help. System still not fully operational after a month - not worth the migration costs to move from other suppliers with. Am now left in an even worse position than when I was with the dumpster fire that is Vincere/Access, which I didn't think was even possible. Broken process where each department is seperate, zero account management once signed up. AVOID AVOID AVOID.

    Verified Capterra Review

    Features

    API Access Controls/Permissions Activity Dashboard Activity Tracking Ad hoc Reporting Alerts/Notifications Applicant Tracking Application Management Background Screening Billing & Invoicing Boolean Search Budgeting/Forecasting Built-in ATS CRM CRM Integration Calendar Management Campaign Analytics Campaign Management Candidate Management Candidate Profiles Candidate Tracking Careers Page Collaboration Tools Commenting/Notes Competitive Analysis Compliance Management Compliance Tracking Contact Database Contact Management Content Management Customisable Branding Customisable Forms Customisable Reports Customisable Templates Customizable Fields Dashboard Dashboard Creation Data Connectors Data Import/Export Data Synchronisation Data Visualisation Document Storage Drag & Drop Email Management Email Marketing Email Templates Exception Reporting For Recruiting Agencies Forecasting Full Text Search Functions/Calculations Graphical Data Presentation Interaction Tracking Interview Management Interview Scheduling Job Application Management Job Board Software Job Management Job Posting Job Requisition Job Tracking KPI Monitoring Lead Capture Lead Management Marketing Automation Mobile Access Mobile Dashboards Multi-Channel Marketing Multi-Currency Multiple Data Sources Onboarding Opportunity Management Performance Management Performance Metrics Pipeline Management Pipeline Reports Private Dashboards Real-Time Analytics Real-Time Data Real-Time Notifications Real-Time Reporting Recruiting Firms Recruitment Management Reference Checking Reminders Reporting & Statistics Reporting/Analytics Resume Database Resume Parsing Resume Search Resume Storage SMS Messaging Sales Pipeline Management Sales Reports Sales Trend Analysis Scorecards Search/Filter Segmentation Self Service Portal Single Page View Social Media Integration Social Recruiting Statistical Analysis Status Tracking Tagging Talent Acquisition Task Management Territory Management Third-Party Integrations Trend Analysis Visual Analytics Widgets Workflow Management

    Pricing

    pricing

    Alternatives

    iSmartRecruit
    iSmartRecruit
    Firefish
    Firefish
    Pricing Starts From

    -

    £80

    Free Trial

    Yes

    No

    Ease of Use 4.5 4.6
    Customer Service 4.7 4.7
    Features 4.6 4.3
    Value for Money 4.6 4.6
    Capterra Rating
    G2 Rating

    Discover iSmartRecruit User Satisfaction

    Seamlessly Transition from Firefish to iSmartRecruit

    We’ll manage your data migration and provide a fully personalised onboarding experience to ensure a smooth, hassle-free switch to iSmartRecruit.

    manatal
    transfer icon
    iSmartRecruit