FAQs

iSmartRecruit customers range from single recruiters and startup businesses to global organizations with 10,000+ employees. iSmartRecruit customers come from diverse industries and from all over the world. If you would like to talk with customers in your industry or in your region who use iSmartRecruit, just reach us at: [email protected], and we can provide references.

We are 10 years old company with 10,000+ active users available in over 60 countries worldwide.

We support English, Spanish, Japanese, German, French, Bulgarian, Czech, Croatian, Latvian, Macedonian, Russian, Slovak, Albanian, and Slovenian languages.

The cost depends on the number of users you buy for your business. The users could be administrators, recruiters, HR managers, consultants, or vendors. If you want to take additional services like data migration and live training, you will be charged extra for such services. You can check our pricing page to know more about pricing plans.

There are no setup costs and activation costs for the iSmartRecruit. The only required cost to use iSmartRecruit is the subscription price of your package. You may have to pay extra charges for live training sessions, data migration or customisation requests.

Yes, you can switch your plans any time and also add/remove users anytime. The effect of the new plan will come in the next billing cycle.

If you are running with a small team, pay per user pricing works best for you. If you have 10+ users, we highly recommend going with the enterprise plan.

No, you can activate your trial without credit card information.

During the free trial, users have all the features access except Gmail connect to send/receive emails from the Gmail mailbox.

Your access will be stopped on the expiry of your free trial. You can buy the subscription and resume your access to the system with all the data you created during the trial.

Once your trial is expired your account is archived but available for 60 days in that time period you can subscribe and retrieve your data otherwise data will be deleted automatically after 60 days time period.

We are integrated with Stripe for payments and we don't save client credit/debit cards. Stripe accepts Visa and Mastercard for payment you can also read Stripe T&C. iSmartRecruit accepts multiple currencies like USD, CAD, AUD, EURO, and GBP. You can also contact [email protected] in case you want to initiate the wire transfer.

No, there is no refund policy for clients as clients pay upfront charges. They can use iSmartRecruit for the period they already paid for.

No, there is no cancellation fee, however, there are no partial refunds.

We do have integration with leading job boards and social media so with a few clicks, you can quickly post your jobs on all such leading platforms and start getting relevant applications for your jobs.

We already partnered with Indeed, Monster, Glassdoor, CV-Library and many other leading job boards. Please visit our integration page to get the complete list of job boards.

You can promote your jobs on social media and on many free job boards. When candidates find such jobs and are willing to apply, they are just redirected to the iSmartRecruit application page. You can customise the application page with your brand guideline and also set up screening questions to pre-screen your candidates. Once the candidate submits the application, it will be stored in the system and an email notification will be sent to the recruiters.

Yes, we do have a feature to import your candidate data excel file. You can review the help centre documentation for more information.In case you want to bulk import resume files, you can reach out to our sales team at [email protected].

We support both kinds of migration - whether you want complete data migration from your existing ATS or you just want to import resume files from your system. Please visit our data migration page for more information or contact [email protected].

We do offer an open API which can help you to integrate iSmartRecruit with any external system like HRMS. To know more about integration, you can write your requirements to us at [email protected].

Yes, our system is GDPR compliant and we do offer various features which can help users to remain compliant with GDPR. You can read help documentation to know more about the GDPR offering.

No, with iSmartRecruit’s easy-to-use workflow is designed to be a self-service platform, meaning less hassle for IT departments and fewer system dependencies for hiring teams.

Yes, we ensure that our product is always up to date with the latest security patches and we use SSL encryption to keep your data safe. You can read more about data security documentation.

Our customer data is stored on the Amazon Cloud. You can always contact [email protected] to get your data backup.

We are using AWS Cloud Infrastructure and all your data will be stored in Frankfurt, Germany location. We are fully cloud-based, which means not only can the data be accessed anywhere at any time, but it will always be current and accurate.

Yes, you can. We don’t believe in holding your data hostage. You can request to export your account data at any time. The data backup will be available in SQL format, which is an industry-standard for creating a structured database. All resumes and other files are exported in a single ZIP format file.

Our engineers have designed iSmartRecruit with best practice reliability and fail-over redundancy to ensure that the service is always available to your internal users and candidates. iSmartRecruit has a 99.5% uptime guarantee. You can check the uptime here.

Yes, we do provide a referral bonus. Please visit the referral bonus page for more information.

Yes, you can always opt for a personalised live training session after you subscribe. The live training session helps you to map your business process with the system and ease your user o onboarding. You can contact [email protected] to know the charges for the training.

You can definitely reach out to our team in the following ways in case of any further questions.
1. In case of any questions, you can reach out to our chat support by clicking the chat icon available in the bottom right corner.
2. You can write to us at [email protected].