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Recruit CRM vs Cluen: Features & Benefits Comparison
Which tool is the Right Choice?
Quick Summary
Recruit CRM and Cluen Encore are both recruitment software platforms designed to enhance the efficiency of hiring processes. Recruit CRM is an ATS+ CRM solution tailored for recruitment and executive search businesses, centralizing candidate, client, email, and job posting management. Cluen Encore is an executive search software designed for search firms, in-house executive search teams, strategic recruiters, and private equity companies to improve talent search productivity.
Both platforms are web-based and support various devices, including desktops and mobiles, providing flexibility for recruitment professionals. User reviews indicate that Recruit CRM has an overall rating of 4.9 out of 5, while Cluen Encore has a rating of 4.0 out of 5, reflecting varying levels of user satisfaction.
We will also look at iSmartRecruit, a cost-effective recruitment software designed to suit the requirements of agencies and small to medium-sized businesses.
Metrics Comparison of Cluen vs Recruit CRM
 Cluen
|
 Recruit CRM
|
 iSmartRecruit
|
|
|---|---|---|---|
| Pricing Starts From |
- |
$85 |
- |
| Free Trial |
Yes |
Yes |
Yes |
| Best For | Executive recruiters, legal recruiters, in-house talent acquisition teams, government entities, universities, and venture capital/private equity firms all over the world | Small & Medium-Sized Recruitment Firms with 1-200 employees | Corporate HRs, Mass recruiters, Hiring managers, Employment and recruiting agencies, Executive search firms, Staffing firms, Small businesses and startups |
| Help Videos | No | Yes | Yes |
| New Release/Updates | Every alternate month | - | Monthly |
| Trustpilot Score | - | 4.5 | 4 |
| Software Suggest Score | - | 4 | 4.7 |
| SaaSWorthy Score | - | 4.9 | 4.6 |
| Capterra - Ease of Use | 3.8 | 4.9 | 4.5 |
| Capterra - Customer Service | 4.0 | 5.0 | 4.7 |
| Capterra - Features | 2.7 | 4.8 | 4.6 |
| Capterra - Value for Money | 2.7 | 4.8 | 4.6 |
| Mobile Application | Yes | Yes | Yes |
| Capterra Rating | |||
| G2 Rating | |||
| Profile Overview | View Profile | View Profile | Get a Demo |
Cluen
Pricing Starts From -
Free Trial: Yes
Ease of Use: 3.8
Customer Service: 4.0
Features: 2.7
Value for Money: 2.7
Capterra Rating:
G2 Rating:
Recruit CRM
Pricing Starts From $85
Free Trial: Yes
Ease of Use: 4.9
Customer Service: 5.0
Features: 4.8
Value for Money: 4.8
Capterra Rating:
G2 Rating:
iSmartRecruit
Pricing Starts From -
Free Trial: YES
Ease of Use: 4.5
Customer Service: 4.7
Features: 4.6
Value for Money: 4.6
Capterra Rating:
G2 Rating:
Overview of Cluen
Cluen, established in 1990, is a technology company headquartered in New York City, specializing in executive search software solutions. Their flagship product, Encore, is utilized by executive search consultants, legal recruiters, in-house talent acquisition teams, government entities, universities, and venture capital/private equity firms worldwide.
Encore offers a comprehensive recruitment database that enables organizations to nurture important relationships, track historical data, and secure new business opportunities. The platform is designed to automate data entry, streamline communication tracking, and ensure compliance with regulations such as the General Data Protection Regulation (GDPR).
Cluen's technology is developed by an in-house team with decades of combined experience in the executive search space. Their consulting and support staff work closely with clients to ensure the software meets the specific needs of the recruitment industry.
Operating on a global scale, Cluen serves clients across six continents, providing solutions that cater to various sectors within the recruitment industry. Their commitment to innovation and client success has established them as a trusted partner for organizations seeking efficient and compliant recruitment software solutions.
PROS
The new interface is user-friendly, visually appealing, and well-organized.
Offers robust functionality for small to medium enterprises, comparable to larger competitors.
Highly customizable to fit unique workflows seamlessly.
Advanced tools for reporting and search enhance efficiency.
Smartphone access ensures convenience on the go.
Intuitive design makes it easy for first-time users.
Excellent data storage and responsive customer support.
Simplifies tracking and hiring processes effectively.
Mike J.
"Encore is a great way to recruit new talent"
I use Encore when looking to hire new talent. It's a excellent way to keep track of every candidate and organize all the information. It's a very simple system of keeping track of finding and hiring new talent.
CONS
The software feels outdated compared to competitors, with a "DOS-like" interface.
It is slow, especially with high user volumes, affecting efficiency.
Pricing is high compared to similar products.
Limited applicability for service industries, favoring manufacturing.
Major issues, like client portal glitches, take time to resolve.
Overpromising on features while under-delivering is a recurring issue.
Face-to-face training is difficult for international users, though remote support is prompt.
Essential feature fixes can experience delays despite regular updates.
Jill M.
"Behind the times"
This product is quite behind their competitors and it feels like an old "DOS" computer as compared to other like products. It is also extremely slow and lacking many desirable features.
Overview of Recruit CRM
Recruit CRM, established in 2017, is a cloud-based recruitment software company headquartered in Norwood, New Jersey, USA. It specializes in providing comprehensive solutions for recruitment and staffing agencies worldwide, streamlining the hiring process through an integrated platform.
The platform combines an Applicant Tracking System (ATS) and Customer Relationship Management (CRM) functionalities, enabling agencies to manage candidates, clients, and job postings efficiently. Key features include AI-powered resume parsing, which extracts relevant information from resumes to create detailed candidate profiles, and a Chrome sourcing extension that allows recruiters to source candidates directly from platforms like LinkedIn, Xing, and Zoominfo.
Recruit CRM also offers advanced search filters, facilitating precise candidate searches within the database, and a visual Kanban board to track candidates' progress through various stages of the recruitment pipeline. The platform supports seamless communication with built-in email integration, automated email sequencing, and internal collaboration tools such as hotlists and note-sharing.
To enhance recruitment marketing, Recruit CRM integrates Generative Pre-trained Transformers (GPT) for generating job descriptions, candidate summaries, and AI-enabled notes and call logs. This integration personalizes communication and streamlines content creation.
With a global presence, Recruit CRM serves clients in over 100 countries, offering 24/7 live customer support and multilingual assistance. Its commitment to customer satisfaction and continuous innovation has positioned it as a trusted partner for recruitment agencies aiming to optimize their hiring processes.
PROS
Smooth setup and onboarding process.
Intuitive interface with excellent KPI reporting tools.
Highly customizable features to suit specific needs.
Quick, efficient, and proactive customer service.
Seamless navigation with dynamic information links.
Simplifies recruitment with automation and analytics.
Future-ready with AI features and continuous improvements.
Exceptional training tailored to individual learning styles.
Hagen L.
"RecruitCRM User Review"
Easy to use, customizable to different needs, prompt live support
CONS
Limited and outdated reporting features.
High pricing and slow platform performance.
Instances of unprofessional customer service.
No "Back" button on job descriptions, requiring page refresh to view all jobs.
Geographical search needs improvement but is being addressed.
Software updates can disrupt operations with poor accountability.
Only one CV per candidate profile allowed.
Christian G.
"Running from responsibility"
Disrespectful discourse. Run software updates that negatively impact your business and take zero responsibility.
Features Comparison |
Cluen
|
Recruit CRM
|
iSmartRecruit
|
|---|---|---|---|
| API | |||
| Activity Dashboard | |||
| Activity Tracking | |||
| Alerts/Notifications | |||
| Applicant Tracking | |||
| Application Management | |||
| Approval Workflow | |||
| Assessment Management | |||
| Billing & Invoicing | |||
| Boolean Search | |||
| Built-in ATS | |||
| CRM | |||
| Calendar Management | |||
| Campaign Analytics | |||
| Campaign Management | |||
| Candidate Management | |||
| Candidate Profiles | |||
| Candidate Sourcing | |||
| Candidate Tracking | |||
| Careers Page | |||
| Chatbot | |||
| Collaboration Tools | |||
| Commenting/Notes | |||
| Compliance Management | |||
| Compliance Tracking | |||
| Configurable Workflow | |||
| Contact Database | |||
| Content Management | |||
| Customisable Branding | |||
| Customisable Forms | |||
| Customisable Reports | |||
| Customisable Templates | |||
| Data Import/Export | |||
| Document Management | |||
| Electronic Signature | |||
| Email Management | |||
| Email Marketing | |||
| Email Templates | |||
| Employee Database | |||
| Employee Onboarding | |||
| Employee Referral Management | |||
| For Recruiting Agencies | |||
| For Small Businesses | |||
| For Staffing Agencies | |||
| Full Text Search | |||
| HR Management | |||
| Internal Chat Integration | |||
| Internal HR | |||
| Interview Management | |||
| Interview Scheduling | |||
| Job Application Management | |||
| Job Board Software | |||
| Job Management | |||
| Job Posting | |||
| Job Requisition | |||
| Job Tracking | |||
| Lead Management | |||
| Marketing Automation | |||
| Matching Engine | |||
| Mobile Access | |||
| Multi-Channel Marketing | |||
| Onboarding | |||
| Pipeline Management | |||
| Pipeline Reports | |||
| Question Library | |||
| Real-Time Analytics | |||
| Real-Time Reporting | |||
| Recruiting Firms | |||
| Recruitment Management | |||
| Reference Checking | |||
| Reminders | |||
| Reporting & Statistics | |||
| Reporting/Analytics | |||
| Resume Database | |||
| Resume Parsing | |||
| Resume Search | |||
| Resume Storage | |||
| SMS Messaging | |||
| Scoring | |||
| Search/Filter | |||
| Self Service Portal | |||
| Skills Assessment | |||
| Social Media Integration | |||
| Social Recruiting | |||
| Status Tracking | |||
| Tagging | |||
| Talent Acquisition | |||
| Talent Pool | |||
| Task Management | |||
| Temporary Staffing | |||
| Third-Party Integrations | |||
| Workflow Management |
Why iSmartRecruit is Best?
iSmartRecruit is a comprehensive and highly adaptable recruitment software designed for staffing firms, recruitment agencies, executive search firms, and in-house HR teams. The platform features AI-powered resume parsing, which automates the extraction of candidate details, saving time and reducing errors. It also offers multilingual support for over 14 languages, making it ideal for global recruitment teams.
With customizable pipelines and job board integrations, iSmartRecruit streamlines the recruitment process and enhances sourcing efficiency. The candidate relationship management (CRM) feature allows for seamless management of both client and candidate relationships, improving communication and collaboration. Additionally, advanced reporting and analytics offer real-time insights to improve recruitment strategies and make data-driven decisions.
iSmartRecruit is known for its user-friendly interface, allowing teams to get up and running quickly with minimal training. Its affordability and scalability make it a great solution for businesses of all sizes. Whether you're managing executive searches or everyday recruitment tasks, iSmartRecruit offers a powerful, cost-effective, and feature-rich alternative to platforms like Recruit CRM and Cluen Encore.
Our Client Testimonial Speaks Louder Than Words!
iSmartRecruit's On-premise ATS and CRM software has revolutionised our recruitment process. With complete data control, customisation, and robust security, it's the perfect fit for our organisation. Our hiring efficiency has soared, and we are happier with iSmartRecruit!
- COO at Upman Placements
We switched to iSmartRecruit's self-hosted Recruitment Software, and it's been a game-changer for us. The level of customisation and data security it provides is unparalleled. Our recruitment operations are more streamlined and efficient than ever before. Highly recommended!!
- Founder & CEO at AddRec Solutions
Conclusion
Both Recruit CRM and Cluen Encore offer robust recruitment solutions with unique features tailored to different organizational needs.
Recruit CRM provides an ATS+ CRM solution designed for recruitment and executive search businesses, centralizing candidate, client, email, and job posting management. Cluen Encore offers an executive search software designed for search firms and in-house executive search teams to improve talent search productivity.
For agencies and small to medium-sized businesses seeking a cost-effective and comprehensive recruitment solution, iSmartRecruit presents a compelling alternative with its advanced features, multilingual support, and user-friendly interface.
