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Applicant Tracking System
The Applicant Tracking Software (ATS) helps the recruiters' jobs easier and faster with a high accuracy rate. Approximately 75 percent of recruiters and hiring managers use ATS for their daily activities.
ResourcesRecruiting EssentialsThe Latest Buzz
Firefish vs Cluen: Features & Benefits Comparison
Which tool is the Right Choice?
Quick Summary
Firefish and Cluen Encore are online tools built to make the hiring process smoother. Firefish is a full-service platform geared towards recruitment agencies, helping them with things like putting up job ads, tracking applicants, managing candidates, and searching through resumes.
Cluen Encore, on the other hand, is more specialised for executive search firms, in-house executive search teams, strategic recruiters, and private equity companies, aiming to boost their talent-scouting efficiency. Both platforms are cloud-based and work across different devices, like computers and smartphones, allowing recruiters to work from anywhere.
We'll also be checking out iSmartRecruit, which is an affordable recruitment software tailored for agencies and small to medium-sized businesses.
Metrics Comparison of Firefish vs Cluen
 Firefish
|
 Cluen
|
 iSmartRecruit
|
|
|---|---|---|---|
| Pricing Starts From |
£80 |
- |
- |
| Free Trial |
No |
Yes |
Yes |
| Best For | Recruitment agencies of all sizes | Executive recruiters, legal recruiters, in-house talent acquisition teams, government entities, universities, and venture capital/private equity firms all over the world | Corporate HRs, Mass recruiters, Hiring managers, Employment and recruiting agencies, Executive search firms, Staffing firms, Small businesses and startups |
| Help Videos | Yes | No | Yes |
| New Release/Updates | Monthly | Every alternate month | Monthly |
| Trustpilot Score | 3.3 | - | 4 |
| Software Suggest Score | 0 | - | 4.7 |
| SaaSWorthy Score | 4.7 | - | 4.6 |
| Capterra - Ease of Use | 4.6 | 3.8 | 4.5 |
| Capterra - Customer Service | 4.7 | 4.0 | 4.7 |
| Capterra - Features | 4.3 | 2.7 | 4.6 |
| Capterra - Value for Money | 4.6 | 2.7 | 4.6 |
| Mobile Application | Yes | Yes | Yes |
| Capterra Rating | |||
| G2 Rating | |||
| Profile Overview | View Profile | View Profile | Get a Demo |
Firefish
Pricing Starts From £80
Free Trial: No
Ease of Use: 4.6
Customer Service: 4.7
Features: 4.3
Value for Money: 4.6
Capterra Rating:
G2 Rating:
Cluen
Pricing Starts From -
Free Trial: Yes
Ease of Use: 3.8
Customer Service: 4.0
Features: 2.7
Value for Money: 2.7
Capterra Rating:
G2 Rating:
iSmartRecruit
Pricing Starts From -
Free Trial: YES
Ease of Use: 4.5
Customer Service: 4.7
Features: 4.6
Value for Money: 4.6
Capterra Rating:
G2 Rating:
Overview of Firefish
Firefish Software was established in 2010 and is headquartered in Glasgow, Scotland.
This company is all about creating SaaS tools for the recruitment and marketing world, helping recruiters connect with, engage, and ultimately hire the best candidates out there.
Their core product is a robust Recruitment Customer Relationship Management (CRM) system, bringing together different parts of the recruitment process into one easy-to-use platform. This system shines with features like an Applicant Tracking System (ATS) that makes hiring smoother, AI-powered automation tools that boost efficiency, and smart analytics that help make decisions based on real data.
Additionally, Firefish provides integrated communication tools, such as two-way email and SMS tracking, to facilitate seamless interactions between recruiters and candidates.
The platform offers a comprehensive Recruitment Customer Relationship Management (CRM) system that integrates various recruitment activities into a single, unified interface. Key features include an Applicant Tracking System (ATS) that streamlines the hiring process, AI-powered automation tools to enhance efficiency, and advanced analytics for data-driven decision-making.
Firefish supports recruitment agencies of all sizes, ranging from startups to large corporations, across a multitude of sectors. Agencies in over 25 countries rely on its services, which help them refine their recruitment processes, boost candidate engagement, and achieve substantial growth.
By prioritising data within recruitment operations, Firefish equips agencies to make well-informed decisions and stay ahead in the competitive recruitment landscape.
PROS
Firefish is user-friendly, with an intuitive workflow and uncluttered dashboard.
The software is fast, reliable, and ideal for recruitment tasks.
Exceptional customer support is responsive, courteous, and highly effective.
Easy training makes it suitable for new team members and start-ups.
It consistently delivers value, positively impacting businesses quickly.
Highly recommended for its usability, support, and overall functionality.
Rachel F.
"Brilliant!"
Firefish is an amazing system, it is perfect for my business needs, it can be altered to support my business specifically plus the customer service is unbelievable
CONS
CVs cannot be viewed during calls without downloading.
Global dropdowns lack customization options.
Adding a role requires entering a contact before the company.
Temp side initially supports only day rates, not hourly rates.
User removal is frustrating and time-consuming.
Initial learning curve can be challenging.
Retainer input process needs improvement.
Thea B.
"AVOID AT ALL COSTS"
AVOID. Pretend to be a small business that cares for small businesses, but are the total opposite and are currently hiding behind contracts when i've asked for help. System still not fully operational after a month - not worth the migration costs to move from other suppliers with. Am now left in an even worse position than when I was with the dumpster fire that is Vincere/Access, which I didn't think was even possible. Broken process where each department is seperate, zero account management once signed up. AVOID AVOID AVOID.
Overview of Cluen
Cluen, established in 1990, is a New York City-based tech firm that focuses on creating software for executive search. Their main product, Encore, is used by a wide range of clients around the globe, including executive search consultants, legal recruiters, corporate talent acquisition departments, government bodies, universities, and venture capital/private equity firms.
Encore provides a full-featured recruitment database that helps organisations build and maintain key relationships, keep track of past data, and identify new business prospects. The system is built to automate data input, simplify the process of tracking communications, and make sure users comply with regulations like the General Data Protection Regulation (GDPR).
The technology behind Cluen is created by an internal team with many years of shared experience in the executive search field. Their consulting and support personnel collaborate closely with clients to make sure the software fits the particular requirements of the recruitment sector.
Cluen works with clients all over the world, spanning six continents. They offer a wide range of solutions for different parts of the recruitment industry. Thanks to their focus on new ideas and helping clients succeed, they've become a go-to partner for companies looking for recruitment software that's both efficient and follows regulations.
PROS
The new interface is user-friendly, visually appealing, and well-organized.
Offers robust functionality for small to medium enterprises, comparable to larger competitors.
Highly customizable to fit unique workflows seamlessly.
Advanced tools for reporting and search enhance efficiency.
Smartphone access ensures convenience on the go.
Intuitive design makes it easy for first-time users.
Excellent data storage and responsive customer support.
Simplifies tracking and hiring processes effectively.
Mike J.
"Encore is a great way to recruit new talent"
I use Encore when looking to hire new talent. It's a excellent way to keep track of every candidate and organize all the information. It's a very simple system of keeping track of finding and hiring new talent.
CONS
The software feels outdated compared to competitors, with a "DOS-like" interface.
It is slow, especially with high user volumes, affecting efficiency.
Pricing is high compared to similar products.
Limited applicability for service industries, favoring manufacturing.
Major issues, like client portal glitches, take time to resolve.
Overpromising on features while under-delivering is a recurring issue.
Face-to-face training is difficult for international users, though remote support is prompt.
Essential feature fixes can experience delays despite regular updates.
Jill M.
"Behind the times"
This product is quite behind their competitors and it feels like an old "DOS" computer as compared to other like products. It is also extremely slow and lacking many desirable features.
Features Comparison |
Firefish
|
Cluen
|
iSmartRecruit
|
|---|---|---|---|
| API | |||
| Activity Dashboard | |||
| Activity Tracking | |||
| Alerts/Notifications | |||
| Applicant Tracking | |||
| Application Management | |||
| Approval Workflow | |||
| Assessment Management | |||
| Billing & Invoicing | |||
| Boolean Search | |||
| Built-in ATS | |||
| CRM | |||
| Calendar Management | |||
| Campaign Analytics | |||
| Campaign Management | |||
| Candidate Management | |||
| Candidate Profiles | |||
| Candidate Sourcing | |||
| Candidate Tracking | |||
| Careers Page | |||
| Chatbot | |||
| Collaboration Tools | |||
| Commenting/Notes | |||
| Compliance Management | |||
| Compliance Tracking | |||
| Configurable Workflow | |||
| Contact Database | |||
| Content Management | |||
| Customisable Branding | |||
| Customisable Forms | |||
| Customisable Reports | |||
| Customisable Templates | |||
| Data Import/Export | |||
| Document Management | |||
| Electronic Signature | |||
| Email Management | |||
| Email Marketing | |||
| Email Templates | |||
| Employee Database | |||
| Employee Onboarding | |||
| Employee Referral Management | |||
| For Recruiting Agencies | |||
| For Small Businesses | |||
| For Staffing Agencies | |||
| Full Text Search | |||
| HR Management | |||
| Internal Chat Integration | |||
| Internal HR | |||
| Interview Management | |||
| Interview Scheduling | |||
| Job Application Management | |||
| Job Board Software | |||
| Job Management | |||
| Job Posting | |||
| Job Requisition | |||
| Job Tracking | |||
| Lead Management | |||
| Marketing Automation | |||
| Matching Engine | |||
| Mobile Access | |||
| Multi-Channel Marketing | |||
| Onboarding | |||
| Pipeline Management | |||
| Pipeline Reports | |||
| Question Library | |||
| Real-Time Analytics | |||
| Real-Time Reporting | |||
| Recruiting Firms | |||
| Recruitment Management | |||
| Reference Checking | |||
| Reminders | |||
| Reporting & Statistics | |||
| Reporting/Analytics | |||
| Resume Database | |||
| Resume Parsing | |||
| Resume Search | |||
| Resume Storage | |||
| SMS Messaging | |||
| Scoring | |||
| Search/Filter | |||
| Self Service Portal | |||
| Skills Assessment | |||
| Social Media Integration | |||
| Social Recruiting | |||
| Status Tracking | |||
| Tagging | |||
| Talent Acquisition | |||
| Talent Pool | |||
| Task Management | |||
| Temporary Staffing | |||
| Third-Party Integrations | |||
| Workflow Management |
Why iSmartRecruit is Best?
iSmartRecruit is a highly adaptable recruitment software, perfect for staffing firms, recruitment agencies, executive search firms, and in-house HR teams. It leverages AI-driven resume parsing, automating the management of candidate data and significantly reducing manual workload. Supporting over 14 languages, iSmartRecruit is a great fit for global teams and companies that operate internationally.
The platform allows you to create tailored recruitment pipelines, customising the hiring process to your unique requirements. It also offers seamless integration with a wide range of job boards, simplifying the job posting process considerably. With its candidate relationship management (CRM) tools, you can efficiently manage interactions with both clients and candidates, ensuring smooth and effective communication. Furthermore, the advanced reporting and analytics features provide valuable insights to help refine and optimise your recruitment strategies.
iSmartRecruit is known for its user-friendly interface, enabling teams to adapt quickly without the need for extensive training. Its affordability and scalability make it a great choice for organisations of all sizes. Whether you're handling executive searches or everyday hiring, iSmartRecruit offers a reliable, cost-effective, and feature-rich solution, providing significant value compared to platforms like Firefish and Cluen Encore.
Our Client Testimonial Speaks Louder Than Words!
iSmartRecruit is one of the most flexible AI Recruitment Software out there. The layout and functionalities are very intuitive and user-friendly. The support team of ISmartRecruit is fantastic: nothing is impossible, they respond very quickly, and they are very creative and effective in customising the options to your needs. On top of that, the price is very affordable, and you get a lot of value for your money.
We recently started using iSmartRecruit - A best Staffing Software. Anytime a group starts using a new software product, they have user and training issues. The people at iSmart have been so wonderful. No matter what the time of day (or night), they jump in to help us immediately. They do much more than what is expected.
iSmartRecruit Applicant Tracking System has a lot of features that nobody have integrated in the market. You have the possibility to maintain, in an easy way, your communication trough social network with your market and not just that, you are able to promote your jobs also trough your social network making them viral and helping you to get the best talent faster than other ways.
We have been running this solution for over a month and it has all the user features you could need from a recruitment side through to talent pipelining. After 3 years of researching solutions, I am happy to finally have found a best staffing software that gives you what you need!
Quality is amongst the best, very user friendly. Its features and functionality flows align perfectly with recruitment stages, great value for money, top customer support, and the most customisable solutions available in the market today. Highly recommended.
Conclusion
Firefish and Cluen Encore both provide strong recruitment tools, each with its own special qualities to fit various company requirements.
Firefish delivers an all-encompassing system that's great for recruitment agencies looking to make their search processes more efficient and work smoothly with clients. Cluen Encore, on the other hand, has executive search software created for search firms and in-house executive search teams to boost their talent search output.
For agencies and small to medium-sized businesses seeking a cost-effective and comprehensive recruitment solution, iSmartRecruit presents a compelling alternative with its advanced features, multilingual support, and user-friendly interface.
